Current processing time is 1-2 business days before an order will be shipped.
This excludes items which are made to order.
If you need your order by a specific date, please email or contact me using the form at the bottom of this page so I can make sure it is achievable.
📦 AU Shipping & Delivery
Unless otherwise requested and paid for all packages will be sent through Australia Post Parcel Post with tracking.
Domestic AU delivery times vary from 2 days to 14 days depending on location & peak/busy delivery times.
If an item is not delivered or arrives damaged please contact me via [email protected] . For damaged items please get in touch within 2 days of delivery and provide photos of the issue.
Great news! Domestic parcels sent via Australia Post and Express Post are carbon neutral. To find out more click here .
🎁 Free Shipping AU
Free shipping for Australian orders $99 or over.
Order must total $99 or more before adding shipping costs for discount to apply.
Discount code SHIPIT must be entered at cart to receive discount.
Only valid on orders shipped to an Australian address. Valid for Australia Post Regular Parcel Post deliveries only.
🤔 Returns & Exchanges
I do not offer any Exchange or Refund on my products unless they arrive damaged or defective.
Please contact me if you have any issues with your order.
As stated in product descriptions, every Hunters True piece is individually made by hand, not all pairs will exactly resemble the ones pictured.
Slight variations in size, shape and pattern do occur and slight imperfections and lumps & bumps are part of the handmade process. I like to think of these as maker’s marks that make each piece unique.
🤲 Product Care
I’ve provided a few handy tips on caring for your Hunters True pieces here.
I strive to create my pieces with great attention to detail, a lot of care and I use durable, quality materials.
I combine handmade clay art with a variety of materials to achieve a unique and colourful piece.
I believe in slow, sustainable fashion and creating items to be cherished and worn time and time again, but please be aware that , like us, my creations do have a limited life and will eventually wear.
Reach out and get in touch.
I'm a real person and I’m here to help.
If you have a query about custom orders, wholesale opportunities or just need a hand with your order please contact me via my CONTACT page.
I’ll be in touch as soon as I can, just allow up to 48hrs for me to get back to you.
Jess Hunter